Draft adult policy
Cancellation should be simple and pressure-free.
This candidate maps the proposed online exit, refund and data choices. It is not a live cancellation form. General public paid signup remains closed; controlled testers have a separate parent Billing area.
Draft candidate—pending qualified UK review.
The company must settle the mixed digital service/content classification, statutory cancellation and immediate-performance wording, discretionary refund and final click path. Specialist UK consumer-law advice is recommended; this is not a claim that a solicitor’s signature is required by law. This page sends no request and creates no right beyond existing law. This text is not an approved account, subscription, privacy, cancellation, acceptable-use, copyright, complaints, safety or security policy, is not legal advice and is not accepted anywhere in the current service. General public registration, live paid checkout and public pupil-facing AI remain closed. Approved adult-managed testers have a separate controlled route, including uploads, tutoring and owner-only sandbox payments; this draft does not authorise that route. See the legal and trust status for the documents that apply to today's public preview.
Candidate version candidate-0.2 · prepared 2 October 2026 · no effective date
Public access and controlled testing
General public paid signup is not open. You do not need to cancel the free public website. Invited parents can access controlled accounts and owner-only sandbox billing through parent Billing. Sandbox payments are not real charges. The current payment and refund status applies today.
If you see a charge using the How2Revise name, contact your bank or card provider promptly if you do not recognise it. You can also report it to billing@how2revise.com and support@how2revise.com with the date, amount and last four card digits only. Never send a full card number, card security code, password, bank credential or one-time passcode.
Proposed trial cancellation
The proposed product would be for one parent-owned pupil profile: at least seven full days free, then £14.99 every month until cancelled. A payment method would be required. The checkout and trial confirmation would show the exact trial end and first-charge deadline in Europe/London. Cancelling online before that stored deadline would prevent the first subscription charge.
Proposed cancellation after payment
The current commercial candidate is to stop the next renewal and keep access until the end of the already-paid monthly period. The adult dashboard would keep a persistent “Manage subscription” control. The path would show the subscription, next charge, cancellation effect and end of access, followed by at most one clear confirmation action.
There would be no required phone call, chat, survey, reason, retention offer, preselected pause, hidden button, guilt message or pupil-facing pressure. Rejecting analytics or marketing would not prevent cancellation. A repeated request would be safe and would not create a second cancellation or charge.
Access problems and the non-login route
Before paid launch, this route must become a functional, accessible cancellation request path for an adult who cannot sign in. The final form should request only the contract holder, enough account or subscription information to locate the contract, a clear wish to cancel, the request date and a safe reply address. It must show a receipt and must not require a reason.
This candidate is deliberately not a form.
This page does not submit a cancellation request. Use parent Billing for an existing controlled account. A public non-login request path and its identity checks still need to be completed before paid launch.
Proposed first-charge refund
The prepared release policy gives a full refund of the first subscription charge if the adult asks within 14 days of that charge, even if they tried the service. It also honours cancellation within 14 days of entering the contract. We would not require a cooling-off waiver or deduct for use in those windows. This customer-friendly policy is broader than a claim about the minimum law; it becomes an offer only when the refund process is implemented and checkout opens.
Other payment problems
The prepared policy returns duplicate or incorrect charges and refunds unused purchased units on account closure or permanent withdrawal of the feature, at the price originally paid for those units and without a deduction for payment-processing fees. Free and monthly included units have no cash value. Statutory remedies for faulty or misdescribed service remain available. It must explain the refund method, expected timing and any remaining access without implying that a chargeback or contact with the company replaces a statutory right. A genuine support message would never ask for a password, full card number or security code.
Cooling-off and immediate digital performance
UK distance-selling and consumer-rights rules may apply differently depending on how the final product is legally classified and when digital performance begins. The prepared policy avoids relying on a loss of cooling-off rights: it offers a full refund in the cancellation windows described above, regardless of use. Before checkout opens, the contract summary, request path, refund calculation, payment reversal and durable confirmation must implement that policy. Nothing in the final policy may exclude a right that law does not allow the trader to exclude.
GOV.UK provides general information about online and distance selling. It is not individual advice and does not approve this candidate.
Cancellation is not deletion
Subscription cancellation would stop renewal; pupil-profile removal would block that pupil and begin provider-aware deletion; closing the parent account would begin the wider account process. The approved screen must let the adult choose deliberately and explain any limited finance, agreement, complaint or safety record that lawfully remains.
The family offer has a base pupil and separately billed additional pupils. Removing or erasing a pupil profile does not create another free trial. Stopping the base renewal also stops additional-pupil renewals; Billing shows the access-end dates.
Confirmation and evidence
A valid cancellation would update the account immediately, store the minimum timestamp and subscription evidence, and send a durable adult-only confirmation showing the effective date, last access date, data choices, refund status and that no further renewal is due. Provider webhooks and reconciliation would confirm the same state without exposing billing details to the pupil.
Approval still required
The commercial candidate is now specified above. The non-login identity checks, original-purchase-rate balance reconciliation, Stripe refunds and durable confirmations still require end-to-end implementation and verification. This candidate has no effective date and cannot be accepted at checkout.