Cancellation should be simple and pressure-free.
This candidate maps the proposed online exit, refund and data choices. It is not a live cancellation form because How2Revise has no active subscriptions.
A UK consumer-law solicitor must settle the mixed digital service/content classification, statutory cancellation and immediate-performance wording, discretionary refund and final click path. This page sends no request and creates no right beyond existing law. This text is not an approved account, subscription, privacy, cancellation, acceptable-use, copyright, complaints, safety or security policy, is not legal advice and is not accepted anywhere in the current service. Parent accounts, paid pupil profiles, checkout, real uploads and pupil-facing AI remain closed. See the legal and trust status for the documents that apply to today's public preview.
Candidate version candidate-0.1 · prepared 7 September 2026 · no effective date
Current status: there is nothing to cancel
How2Revise does not currently offer an account, checkout, free trial, subscription or recurring charge. You do not need to cancel the free public website. The current payment and refund status applies today.
If you see a charge using the How2Revise name, contact your bank or card provider promptly if you do not recognise it. The billing and support addresses are delivery-tested, but monitored human handling is not yet verified, so public email routes remain closed. A minimal written report can be sent to ECOMMERCE ONLINE LTD, 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX, marked “Billing”. Never send a full card number, card security code, password, bank credential or one-time passcode.
Proposed trial cancellation
The proposed product would be for one parent-owned pupil profile: seven days free, then £14.99 every month until cancelled. A payment method would be required. The checkout and trial confirmation would show the exact trial end and first-charge deadline in Europe/London. Cancelling online before that stored deadline would prevent the first subscription charge.
Proposed cancellation after payment
The current commercial candidate is to stop the next renewal and keep access until the end of the already-paid monthly period. The adult dashboard would keep a persistent “Manage subscription” control. The path would show the subscription, next charge, cancellation effect and end of access, followed by at most one clear confirmation action.
There would be no required phone call, chat, survey, reason, retention offer, preselected pause, hidden button, guilt message or pupil-facing pressure. Rejecting analytics or marketing would not prevent cancellation. A repeated request would be safe and would not create a second cancellation or charge.
Access problems and the non-login route
Before paid launch, this route must become a functional, accessible cancellation request path for an adult who cannot sign in. The final form should request only the contract holder, enough account or subscription information to locate the contract, a clear wish to cancel, the request date and a safe reply address. It must show a receipt and must not require a reason.
There is no subscription database or live billing entitlement to alter. A disabled or pretend “send” button could mislead someone into thinking a cancellation was received, so none is shown.
Proposed first-charge refund
One commercial proposal is to refund the first £14.99 subscription charge when the adult asks within 14 days after that first charge, without requiring proof of non-use. This is not approved, is not stated as law and is not a promise. The director, solicitor, Stripe process, staff script and accounting treatment must all agree before it can be offered.
Other payment problems
The approved policy must separately address a duplicate or incorrect charge, an unauthorised payment, service failure and statutory remedies. It must explain the refund method, expected timing and any remaining access without implying that a chargeback or contact with the company replaces a statutory right. A genuine support message would never ask for a password, full card number or security code.
Cooling-off and immediate digital performance
UK distance-selling and consumer-rights rules may apply differently depending on how the final product is legally classified and when digital performance begins. This candidate does not guess the result. Before checkout opens, qualified advice must settle the pre-contract summary, any separate immediate-performance acknowledgement, the statutory cancellation period, consequences of use and remedies. Nothing in the final policy may exclude a right that law does not allow the trader to exclude.
GOV.UK provides general information about online and distance selling. It is not individual advice and does not approve this candidate.
Cancellation is not deletion
Subscription cancellation would stop renewal; pupil-profile removal would block that pupil and begin provider-aware deletion; closing the parent account would begin the wider account process. The approved screen must let the adult choose deliberately and explain any limited finance, agreement, complaint or safety record that lawfully remains.
The account has one non-reusable pupil slot and one trial for its lifetime. Removing or erasing the pupil profile would not create a replacement slot or another free trial.
Confirmation and evidence
A valid cancellation would update the account immediately, store the minimum timestamp and subscription evidence, and send a durable adult-only confirmation showing the effective date, last access date, data choices, refund status and that no further renewal is due. Provider webhooks and reconciliation would confirm the same state without exposing billing details to the pupil.
Approval still required
Cooling-off, immediate performance, first-charge refunds, service-failure remedies, timing, non-login identity checks, Stripe configuration, tax treatment and wording across the four UK nations remain unresolved. This candidate has no effective date and cannot be accepted at checkout.