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Help & contact

Find your next step.

Get started, find your way back to learning, or get help with a parent account.

What are you trying to do?

Common questions.

Can I upload my own photos?

Invited families with pupils aged 13–16 can try one photo lesson for seven days without a card. Public photo registration and real payments are not open yet.

The manual guided session does not upload anything. The free Biology example uses a page already built into How2Revise. Check photo access.

How do I leave a lesson or try something else?

Use the lesson’s close or change-activity control to return to your revision space. If a lesson is waiting, choose whether to continue it or start another. Pause keeps your place; it is different from finishing an activity.

I forgot the pupil’s PIN. What should I do?

A parent can sign in and reset the pupil’s learning PIN from the parent area. The pupil PIN is separate from the parent’s password. Go to parent sign in.

Where do I find billing?

Sign in as the parent and open Billing from the parent menu. Public paid subscriptions are not on sale yet; invited test accounts use their permitted test setup. Read the current access and pricing details.

The photo did not process. Can I try again?

Use a clear photo with one page visible, check that the writing is readable and retry. Keep the tab open while it processes. If it still fails, note the message and contact support without sending private schoolwork. You can use the manual session while you wait.

Will my unfinished work still be there?

Keep the original browser tab open for an unfinished activity. Completed account practice records and return dates can sync, but photos and typed answers are not a saved notebook. Manual and technique lessons can restore a content-free checkpoint in the same tab for up to two hours. Typed answers need entering again after a reload. An activated free photo lesson can be reopened for seven days. Private browsing or unavailable storage can prevent restoration. Read the storage details.

How do I check an answer?

Use the activity’s feedback and compare with your source, teacher feedback or authorised mark scheme. Photo lessons can make mistakes; a match in the app does not guarantee subject accuracy. About AI and safety.

Contact How2Revise.

Tell us the page, your device and what happened. Hide personal details in screenshots and keep private pupil information and schoolwork out of ordinary email.

Website and revision help

Broken page, confusing instruction, device/browser issue or general question about the public reset.

support@how2revise.com

Accessibility and adjustments

Tell us the page, what you were trying to do and the format or adjustment that would help.

support@how2revise.com

Privacy

A privacy question, data-protection complaint or request about information linked to you.

privacy@how2revise.com

Non-urgent safeguarding policy

A non-urgent concern about the service or a question about our safeguarding statement. This is not a crisis line.

safeguarding@how2revise.com
Privacy requests and complaints

Email privacy@how2revise.com. Explain what happened and the outcome you want, using only the minimum information needed.

A child may have their own data-protection rights. Read the privacy notice and complaints process for the full routes.

Security, copyright and legal reports

For a security weakness, email security@how2revise.com. Give the affected page and a safe description. Do not access another person’s data, disrupt the service or include live secrets in email.

For a copyright or legal notice, email legal@how2revise.com. Include the page address and enough information to assess it. See security reporting and copyright reporting.

Technical details about older Reset drafts

Supported browsers coordinate local draft reads and saves with an exclusive Web Lock. If that lock or browser storage is unavailable, the session remains usable in memory while the page is open, but a restorable draft is not written. That older Reset draft expires after 24 hours; the site clears it when running or on the next visit. Current manual and technique sessions use a two-hour, content-free checkpoint in session storage instead. Read the full local-storage explanation and clearing controls.

Need urgent help?

If anyone is in immediate danger in the UK, call 999. A child or young person can contact Childline free on 0800 1111.

How2Revise is not an emergency service. For other official routes, see safeguarding.