Website and revision help
Broken page, confusing instruction, device/browser issue or general question about the public reset.
Help and contact
Start with the right person—or the right official service.
Branded email is being provisioned and cannot receive messages yet. Current postal and official safety routes are set out below.
Effective and last updated: 30 August 2026
Branded email is not live yet.
Do not send personal information to an @how2revise.com address yet: messages cannot currently be received. For company, privacy or legal correspondence, write to ECOMMERCE ONLINE LTD, 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX, marking the envelope for the relevant team. For urgent child-safety help, use the official routes on our safeguarding page; How2Revise is not an emergency service.
Urgent danger does not belong in email.
Contact How2ReviseIf anyone is in immediate danger in the UK, call 999 now. A child or young person can contact Childline free on 0800 1111. How2Revise email is not monitored as an emergency service.
What do you need help with?
Accessibility and adjustments
Tell us the page, what you were trying to do and the format or adjustment that would help.
Privacy
A privacy question, data-protection complaint or request about information linked to you.
Non-urgent safeguarding policy
A non-urgent concern about the service or a question about our safeguarding statement. This is not a crisis line.
Current release
There is no live account or billing help to use yet.
The public site and no-login reset are open. Account creation, saved pupil profiles, subscriptions, free trials, payment collection, uploads and free-text AI remain closed until their required gates pass.
Someone asked for card details?
Do not enter them. No current public How2Revise journey should take a payment or activate a subscription. The support inbox is not active; keep a record and use the postal route above if necessary.
Questions about the free reset
Does it upload my schoolwork?
No. Keep the material beside you. The reset asks for a short target, but it does not accept a document, photo or school account login.
Where is my reset draft stored?
The chosen material type, short target, confidence, three recall questions, retry outcome, return choice, current timer and step can be reopened for 24 hours from when the draft is created. How2Revise clears it at that deadline while the site is running, or on the next How2Revise visit if the browser was closed or suspended. Completion, the site controls or your browser settings remove it sooner. Read Cookies and local storage.
Is the reset an AI chatbot?
No. It follows a fixed, human-written sequence. Free-text AI is closed. Read How2Revise and AI.
Does it tell me whether a subject answer is correct?
No. How2Revise teaches a revision process. Compare subject content with your notes, teacher feedback, authorised mark scheme or another trusted source.
Privacy requests and complaints
Write to ECOMMERCE ONLINE LTD, 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX, marking the envelope “Privacy”. Explain what happened and the outcome you want, but include only the minimum information needed. A child may have their own data-protection rights; do not assume an adult can receive every piece of a child’s information.
Data-protection complaints must be acknowledged within 30 days and handled without undue delay under the current UK rules. Read the privacy notice for the full route and the right to complain to the Information Commissioner.
Security or copyright
The electronic security-reporting route is not active yet. Do not test a suspected weakness against another person’s data or disrupt the service. A safe written report can be posted to the registered office above, marked “Security”.
A copyright or legal notice can be posted to the registered office above, marked “Legal”, with the page address, the work concerned and enough information to assess it. Do not send a full copy of a protected work unless it is necessary and lawful.
Useful pages
- Safety and privacy
- Safeguarding
- Accessibility statement
- Privacy notice
- Public website terms
- Payments and refunds status
For official child-protection routes in each UK nation, use the links on our safeguarding page. External services have their own terms and privacy information.